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Returns
Returns & Refund Policy
Your peace of mind is our priority. We want you to feel confident and happy with every GLOWY purchase.
14-Day GuaranteeSealed Hygiene StandardsFree Defect Replacement
Cosmetics Hygiene & Safety Standards
In accordance with public health regulations for cosmetics and skincare, to protect the well-being of our community, the following return conditions strictly apply:
Sealed original packaging & protective caps
Completely unused & unswatched
Opened or unsealed items ineligible
Damaged through customer misuse ineligible
The 3-Step Return Process
01
Request Return
Contact our beauty concierge via WhatsApp or our contact form within 14 days with your order reference.
02
Photo Verification
Send a quick photo of the sealed, unopened packaging or the damaged item for swift approval.
03
Pickup & Exchange
Our courier picks up the return or delivers your replacement product right to your doorstep.
Need immediate assistance with a return?
Our concierge team is available 7 days a week to ensure your complete satisfaction.